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SmartOpTeam

How we collaborate

Readable steps from first hello through steady support — with checkpoints you approve.

Phase 11-2 jours

Contact & Scoping

We discuss your needs, goals and challenges you face.

Steps :

Free 30-minute discovery call
Understanding your context and challenges
Spot where minutes quietly disappear
Schedule the on-site immersion window

Deliverables :

Meeting summaryConfirmed audit date
Phase 21-3 jours

Immersion alongside your crew

Several days embedded to absorb real tempo and friction.

Steps :

Observation of workstations
Employee interviews
Analysis of tools and software used
Identification of repetitive tasks
Measurement of time spent on each task
Honest sizing of remaining effort

Deliverables :

Complete audit reportProcess mappingIdentified opportunities

💰 This step is chargeable depending on intervention duration

Phase 33-5 jours

Mission Document

We provide you with a detailed document with recommended solutions and their pricing.

Steps :

Analysis of collected data
Design of the assistants and workflows we agree to ship
Prioritization by impact/effort
ROI estimation for each solution
Schedule proposal
Detailed and transparent pricing

Deliverables :

Complete mission documentDetailed quoteProvisional scheduleROI estimation

💰 This step is chargeable depending on project complexity

Phase 41-2 jours

Validation & Approval

You review our proposal and we validate the project scope together.

Steps :

Presentation of mission document
Answers to your questions
Adjustments if necessary
Approval signature
Start planning

Deliverables :

Signed contractConfirmed scheduleMilestone definition
Phase 52-8 semaines

Build & rehearsal

We iterate with visible demos so reality can correct the plan early.

Steps :

Environment setup
Short cycles with visible checkpoints
Realistic rehearsal before release
Regular reviews with you
Real-time adjustments
Plain-language guides for operators

Deliverables :

Functional solutionsDocumented source codeValidation testsWeekly progress updates
Phase 61-2 semaines

Training & Deployment

We train your teams and deploy solutions in production.

Steps :

User training
Creation of guides and tutorials
Progressive deployment
Change management support
Testing in real conditions
Post-deployment adjustments

Deliverables :

Training sessionsUser documentationSolutions in productionDedicated support
Phase 7En continu

Support & Optimization

Continuous support and ongoing optimizations.

Steps :

After launch sanity: still helping day to day?
Actual ROI analysis
User feedback collection
Bug fixes
Evolutions and improvements
A reachable teammate for unexpected bumps

Deliverables :

Monthly reportsROI analysesRegular updatesResponsive support

Our Guarantees

Your success is our priority

Total confidentiality

NDA signed and absolute respect of your data

Guaranteed ROI

If results are not met, we find a solution

Respected deadlines

Clear schedule and milestones validated together

Ready to start?

Book a complimentary slot — see if we're a fit for your context.